Good to know
Frequently Asked Questions
Quick answers to the questions guests ask us most.
What time is check-out?
Check-out is at 10:00 AM. Please let us know in advance if you need a different time.
How do we connect to the WiFi?
In the hallway you will find a welcome note with all the WiFi details and a QR code you can scan to connect your phone automatically. Internet via Spectrum provides high-speed internet with speeds up to 1000 Mbps.
Are towels changed and toilet paper added?
No. Towels and toilet paper are provided at the beginning of your stay. After that you need to provide them yourself. There is a washer and dryer available — please feel free to use it during your stay. Detergent is at your own expense.
Is public transportation possible?
The closest bus station is a 48-minute walk away, so we wouldn't recommend it. We advise renting a car — we prefer Alamo.
What to do if anything gets damaged?
We know accidents happen. Please let us know as soon as possible so we can replace the item.
Do we need to clean the house at the end of our stay?
No, a professional cleaning will be performed after your stay. Of course we would appreciate it if you do not leave the house in a mess.
Is there cleaning during my stay?
No. There is no cleaning during your stay — cleaning is only done at the end of your stay.
Can we bring our pets?
No — pets are not allowed in the home. Thank you for your understanding.
Is smoking allowed?
No. The entire home is strictly non-smoking, indoors and in the pool area.
Is the pool heated?
During the colder winter months we offer pool heating for an additional charge. Please ask us in advance (at least 5 days before arrival) of your stay.
Is the pool maintained?
The pool is cleaned and maintained every Wednesday morning. Please give the pool person the space to work so the pool stays in the best condition during your stay.
What should we do with the trash?
All trash goes in the bins in front of the garage, bagged. There is no recycling separation. The HOA puts the bins out on the correct days, so you don't need to do this yourself.
What temperature should we set the thermostat to?
The ecobee thermostat (next to the kitchen) can be set between 70°F and 82°F. Please set it to 76°F when you go out for the day, and set it to 80°F when you check out.
Can we watch TV and use streaming apps?
Yes. All TVs have the Spectrum app for regular broadcasting, and you are welcome to sign into any streaming app — just remember to sign out before you leave.
Is it a safe neighborhood?
Yes. Highgate Park is a closed (gated) community, so there are no uninvited guests, and it is very quiet at night.
What are the quiet hours?
Quiet hours are from 10:00 PM to 8:00 AM. Please be considerate of our neighbours.
What do we need to do before we leave?
Leave all bed linen on the beds, place all used towels on the bathroom floor, load the dishwasher and start it, set the thermostat to 80°F, and place all trash in the outside bins.